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Policies & F.A.Q.

Self Check-in & Check-out

A keypad on both the security gate and the front door make self check-in quick and convenient. Check-in is betweeen 4 and 8 p.m. Check-out is at 11 a.m. If you will be arriving after 8 p.m., please take extra care to keep voices and noises to a minimum (car doors slamming, laughing, talking, etc.). This is out of courtesy for our neighbors and is greatly appreciated at all times, actually, but especially if you are arriving later in the day.

Cancellation Policy

A nonrefundable 50 percent deposit is required at the time of booking in order to confirm your reservation. The balance is due 30 days prior to check-in and is also nonrefundable. If the balance is not paid at least 30 days prior to check-in, the reservation will be canceled and the deposit forfeited. Mahalo for your understanding.

HURRICANE OR OTHER  NATURAL DISASTER POLICY

If an evacuation is ordered for any part of Oahu or if the National Weather Service predicts that Oahu will be impacted by a major storm, tsunami or other natural disaster, the house will be immediately closed and guests currently staying in the unit will need to vacate immediately and seek shelter at one of the many designated shelters on the island. This is due to the likelihood that power, water, and other services may be disrupted for an indefinite period of time and is for the safety and well-being of our guests. In the event of flash flooding or a tsunami, it is also highly likely that roads and highways may be closed indefinitely, so important to seek shelter early before this happens. Refunds will be given for:

1. Any unused portion of the rent for a guest currently staying at the house.

2. Any unused portion of rent from a guest who is scheduled to arrive and wants to shorten their stay to come in after the storm/hurricane warning is lifted.

Our goal is to be sure everyone is safe and secure. Being on an island means that we have fewer response options and that after-effects are likely to last longer and be more intense than on the mainland, so it is important to take precautionary safety measures early.

House Rules
  1. The WiFi Network and password will be provided via email after your booking has been set up.
  2. Opala (trash) pick-up is Tuesday mornings (early), so you’ll want to have your trash bin out on the curb Monday afternoon or evening. Yard and pest control services are scheduled as-needed. We will do our best to let you know in advance whenever possible.
  3. There are six (6) television remotes and five (5) air conditioning remotes. You will find these in the woven lauhala baskets on the dresser below the big screen TV in the living room. When you check out, please be sure to place all remotes back in these baskets. There is a fee for damaged or lost TV or AC remotes.
  4. There are extra blankets/quilts in the linen closet in the hallway. Also, extra bath towels and washcloths, etc. in this hall closet. Beach towels are provided for outdoor excursions. Please reserve the white towels for indoor use.
  5. There’s a selection of complimentary coffees and teas by the Keurig. We hope you enjoy them.
  6. We are on a regular pest control program, but being in the tropics means that occasionally some pests will make their way inside. To avoid attracting ants, mice and other crawling critters, please do not store opened cereal boxes, cookies or other items (especially ones containing sugar or honey) in the cupboards — a better place for them is in the fridge. We haven’t had any issues with this, but in case you do see some ants, centipedes or a mouse, etc., please let me know and I’ll get it taken care of right away.
  7. VIDEO LIBRARY: We have a wide selection (approximately 160 titles) of DVDs available for you to borrow while you’re here. These can be played using the XBox game system that is in the living room, but please do put them back in the cabinet when you’re done watching.
  8. The barbecue grill is provided for your enjoyment and convenience, but please do be sure to clean it well when you are done. There will be an additional cleaning fee if we need to clean it.
  9. No drinking or loud parties. As a courtesy to our neighbors, quiet time is from 9PM – 7AM and must be observed. Your kokua (help) is greatly appreciated.
  10. For your safety, please do not climb (or allow children to climb) on any of the fences or walls.
  11. Regarding the horses next door, if they approach the fence, please do not attempt to touch or feed them. They are on special diets (and they can bite or kick). Similarly, there are well-mannered German Shepherd dogs living next door. If they should approach the fence (they typically do not), please do not attempt to pet or touch them and do not let children reach through the fence. That said, if you would like an opportunity to meet a horse up close, just let me know and I’ll be happy to arrange a time for you to meet one of them. (They like making new friends!)
  12. Fruit trees: You’ll notice that there are mango, banana and guava trees in (or overhanging) the back yard. Feel free to help yourself to any that is ripe while you’re here. Same goes for the plumeria or other flowers that you might like to pick and bring inside.
  13. After visiting the beach, please be sure to rinse off well (especially long hair) before entering the lanai or the house (most beaches have outdoor showers there). We have also provided a hose by the driveway for this. Similarly, please shake all towels and beach clothing vigorously (rinse in the laundry sink if needed) before putting them in the washer or dryer. Please note that if there is excessive sand in the house or in either of these appliances, there will be an added cleaning fee.
  14. Groceries: Many guests have asked about the best place to purchase groceries. There are two small markets here in Wai’anae, but they both close around 8 p.m. If you will be arriving in the evening and will need to purchase groceries, your best bet will be in Kapolei (which is between the airport and our place). There are several shopping options there – Safeway, Walmart, Target, Foodland, etc. Safeway and Foodland both have deli’s.
  15. Water is a precious commodity here in the islands. Please kokua and help us conserve. NOTE: Washing vehicles on the property is prohibited.
  16. HURRICANE OR OTHER NATURAL DISASTER POLICY: If an evacuation is ordered for any part of Oahu or if the National Weather Service predicts that Oahu will be impacted by a major storm, tsunami or other natural disaster, the house will be immediately closed and guests currently staying in the unit will need to vacate immediately and seek shelter at one of the many designated shelters on the island. This is due to the likelihood that power, water, and other services may be disrupted for an indefinite period of time and is for the safety and well-being of our guests. In the event of a tsunami or flash flooding, it is also highly likely that roads may be closed indefinitely, so important to seek shelter early before this happens. Our goal is to be sure everyone is safe and secure. Being on an island means that we have fewer response options and that after-effects are likely to last longer and be more intense than on the mainland, so it is important to take precautionary safety measures early. Refunds will be given for:
    1. Any unused portion of the rent for a guest currently staying at the unit.
    2. Any unused portion of rent from a guest who is scheduled to arrive and wants to shorten their stay to come in after the storm/hurricane warning is lifted.
  17. Most important! If there’s anything we can do to make your stay more enjoyable, please don’t hesitate to call, email or text. We’ll send you our personal contact information once you have booked the House. 
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